Refunds & Returns

We offer a full refund within 30 days of purchase for all ready to ship pieces, provided they are returned in their original condition and have not undergone any personalisation or alteration to the original design. Please note that items customised at the customer’s request, including all made to order pieces, bespoke items, and ready to ship pieces with added personalisations, are non-refundable.

Bespoke commissions and any jewellery altered to a customer’s specifications are also exempt from refunds.

We sincerely hope you are delighted with your special piece of Mier Theo jewellery. However, if for any reason you are not satisfied, please contact us immediately, and we will do our best to resolve the issue or offer guidance. Please do consider that each individual piece is hand engraved and therefore no two pieces of jewellery are truly identical. 

As a solo maker, Mier Theo devotes long hours and personal attention to crafting each piece to match the individual customer’s size and vision. Due to the bespoke nature of these creations, we do not offer refunds for made to order or bespoke items.

We appreciate your understanding of the craftsmanship involved in each unique piece.

If you are eligible for a return due to damage in transit or a defective piece, we will notify you once we have received and inspected your return. We will inform you whether the refund has been approved. If approved, the refund will be processed to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.